pkgk's Privacy Policy — Your Information Is Safe with Us

1 What Information We Collect

To create your account and provide services on the pkgk platform, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth
• Email address and contact information
• Documents required for identity verification (national ID card or passport information)
• Residential address

1.2 Financial and Transaction Information

• Information related to bKash, Nagad, Rocket, or Upay accounts (not account numbers — transaction records only)
• Bank transfer details
• Deposit and withdrawal history
• Betting and gaming activity records

1.3 Technical Information

• IP address and device information
• Browser type and version
• Cookie and session data
• Site access times, page views, and click information
• Geographic location (at a general level)

2 Purpose of Data Collection

pkgk uses your information only for the following legitimate purposes:

• Account Management: For registering, verifying, and maintaining your account.
• Service Delivery: For managing gaming, betting, deposits and withdrawals, and customer support.
• Identity Verification (KYC): To confirm age and identity in order to prevent financial irregularities and fraud.
• Legal Obligations: To meet applicable regulatory and legal requirements.
• Security: To prevent fraudulent activity, money laundering, and unauthorized access.
• Communication: To send important updates, transaction confirmations, and customer service messages.
• Service Improvement: For analyzing user experience and improving the platform.
• Responsible Gaming: To identify problematic gaming behavior and provide support.

3 Data Storage and Security

pkgk gives the highest priority to the security of your information. We apply industry-standard security measures, which include:

3.1 Technical Security

• SSL Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Strong encryption methods are used when storing sensitive information.
• Firewall and Intrusion Detection: Advanced security systems are active to prevent unauthorized access.
• Secure Server Infrastructure: Your data is stored in secure, internationally compliant data centers.

3.2 Organizational Security

• Strict access controls — only authorized personnel can view information.
• Regular security audits and assessments.
• Staff training on data confidentiality.

4 Data Sharing and Disclosure

pkgk does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing, identity verification, data analytics, and technical services. These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Legal Obligations

Information may be disclosed to authorities in the case of court orders, government investigations, or legal requirements. In such cases, we provide only the information that is legally required.

4.3 Business Changes

In the event of a change of ownership, merger, or acquisition of pkgk, your information may be transferred to the new entity. However, the terms of this privacy policy will continue to apply.

5 Cookies and Tracking Technology

The pkgk website uses cookies and similar tracking technologies. The purposes are:

• Essential Cookies: Maintaining account login state and ensuring session security.
• Functional Cookies: Remembering your preferences and settings.
• Analytics Cookies: Monitoring site usage and improving service quality.

You can disable cookies from your browser settings. However, this may limit some functionality of the website.

6 Your Rights

As a user of the pkgk platform, you have the following rights:

6.1 Right to Access Information

You may at any time request a copy of your personal information held by us. The request can be made by emailing [email protected].

6.2 Right to Correct Information

If your information is inaccurate or incomplete, you have the right to request a correction. We will make the correction within a reasonable time.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information where there are legal obligations or an active account.

6.4 Right to Object to Processing

You have the right to object to marketing communications or other optional data processing.

7 Data Retention Period

pkgk retains your information only for as long as necessary:

• Active Account: All relevant information is retained for as long as the account remains active.
• Closed Account: Financial transaction records are retained for a specified period after account closure to meet legal obligations.
• KYC Documents: Retained for the applicable period in accordance with regulatory requirements.
• Log Data: Retained for a limited period for security and fraud prevention purposes.

8 Protection of Minors

The pkgk platform is strictly for those aged 21 and above only. We do not intentionally collect any information from minors. Age is verified during the registration process, and if a user is identified as a minor, their account is immediately closed.

If you become aware that a minor has registered on our platform, please contact [email protected] immediately.

9 Third-Party Websites

If the pkgk website contains links to any third-party sites, those sites have their own privacy policies and pkgk is not responsible for them. You are advised to read the privacy policy of any third-party site before visiting it.

10 International Data Transfers

Our servers and systems may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that international data protection standards are maintained in these transfers and that SSL encryption remains active.

11 Changes to This Policy

pkgk reserves the right to amend this privacy policy as needed. If any significant changes are made:

• The update date on this page will be changed.
• Users will be notified by email of important changes.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the revised policy.

You are therefore encouraged to review this page regularly.

12 Responsible Gaming and Data Use

Alongside protecting your privacy, pkgk supports responsible gaming. We can analyze your account and gaming activity data to identify problematic behavior and provide support where needed. To learn more about responsible gaming, please read the Responsible Gaming page.